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Frequently Asked Question

Answer to all the usual question abot the CureSkin App and Company

What does CureSkin App do?

With just your photo, AI-powered Cureskin App home delivers you customised treatment kit curated by…

How does CureSkin treat my skin with just a photo?

Once you upload your photo on CureSkin App, 1. Our smart AI detects your skin's…

Who are the Dermatologists working with CureSkin?

We work with skin experts, dermatologists who we trust to provide you with the best…

How can the Dermatologist suggest treatment without seeing me in person?

Answering a few questions on your medical history and uploading clear photos on the App…

Why choose CureSkin?

With CureSkin App, you can easily get the dermatologist-driven skin & hair care. 6 Reasons…

What skin conditions do you treat?

CureSkin treats all your skin and hair problems, which can be solved by the usage…

What skin conditions do you not treat?

CureSkin does not treat conditions that require surgical intervention or cosmetic procedures. Also, we are…

Why do you require my details?

Your medical history and other details help our Dermatologist to prepare a customized treatment plan…

Will my information be shared with anyone else?

No, it won't be! Your photos and personal details are privacy protected on CureSkin App.…

Is it safe to upload my pictures on the CureSkin App?

Yes, your photos are kept 100% safe & confidential. It is solely for the doctor…

About my pictures

How should I look in my photo?

Please take a photo of your face with no makeup, no skin care products on it! It should just be your face, simple and clean.…Read More

Can I upload my selfie?

No, clarity and focus on selfies can vary. Take photos from your back camera to help our doctors to see your skin concerns clearly and…Read More

Will my photos be shared on the internet or with anyone else?

No, it won't be! Your photos will be viewed only by CureSkin Dermatologist to provide you with the right treatment.Read More

Do I have to upload photos of my condition?

Yes, CureSkin Dermatologist needs to see your photos to understand, diagnose and treat your conditions with just the right treatment kit that suit your unique…Read More

Is it safe to upload my pictures on the CureSkin App?

Yes, your photos are kept 100% safe & confidential. It is solely for the doctor to analyse and assess your skin/hair conditions and to track…Read More

Emergencies

I am unwell, should I continue my treatment?

Stop all your treatment immediately if you've fallen sick! Contact our Customer Support immediately and fix an appointment with your dermatologist to further explain your…Read More

I am pregnant, can I take/continue the treatment?

Pause your regimen immediately! Inform Skin Advisors about your situation on chat. Wait for your Dermatologist to make necessary changes to your treatment plan. Note:…Read More

What if I face adverse reaction to the treatment?

CureSkin Hair and Skin Products are 100% safe if used under the guidance of your Dermatologist. But, if you have faced an allergic reaction or…Read More

How CureSkin Works

Why choose CureSkin?

With CureSkin App, you can easily get the dermatologist-driven skin & hair care. 6 Reasons To Choose CureSkin: ✔ A personalized approach to skin and…Read More

How can the Dermatologist suggest treatment without seeing me in person?

Answering a few questions on your medical history and uploading clear photos on the App will help our Dermatologists in accurate diagnosis and to provide…Read More

Who are the Dermatologists working with CureSkin?

We work with skin experts, dermatologists who we trust to provide you with the best skin and hair care solution. Our doctors have superior medical…Read More

How does CureSkin treat my skin with just a photo?

Once you upload your photo on CureSkin App, 1. Our smart AI detects your skin's health, skin conditions like acne, dark circles, pigmentations, scars, etc.…Read More

What does CureSkin App do?

With just your photo, AI-powered Cureskin App home delivers you customised treatment kit curated by Expert Dermatologists after carefully analysing skin type and conditions. Regular…Read More

Orders

What happens after I place my order?

Once you order your regimen, CureSkin Dermatologist will carefully look at your photos and details to review the regimen curated just for you by our…Read More

How many days does it take for my order to get delivered?

It takes around 4-5 days for your order to get delivered.Read More

I haven’t received my order yet, what should I do?

Your order will be delivered anywhere between 2-4 days once the order is placed. However, deliveries can delay in case of a lockdown situation, natural…Read More

Payments and Refund

What if I don’t see any results?

Your treatment plan is carefully curated by a Dermatologist to ensure 100% noticeable improvements. If you have not observed any positive difference after following your…Read More

Can I pay by cash?

Yes, we accept Cash on Delivery (COD).Read More

Skin Conditions

How to remove pimples naturally and permanently?

Natural remedies don’t work on pimples! In fact, it may worsen your condition too. Never self-medicate by using kitchen ingredients or any store-bought products in…Read More

Which is the best shampoo for hair fall?

When it comes to hair and skin, one product doesn’t fit all. Each hair is unique and so is yours! The shampoo which works best…Read More

How to treat dandruff at home?

Home remedies usually don’t work on dandruff! Sometimes, it may worsen your condition too. Never self-medicate by using kitchen ingredients or any store-bought products in…Read More

List of home remedies for acne scars

Home remedies don’t work on acne scars! In fact, it may worsen your condition too. Never self-medicate by using kitchen ingredients or any store-bought products…Read More

Name one best soap for skin problems.

When it comes to skin, one product doesn’t fit all. Each skin is unique and so is yours! The soap which works best on your…Read More

Does hyperpigmentation cream have side-effect?

Depends on the kind of hyperpigmentation cream you're using. Certain creams contain strong ingredients such as steroids, hydroquinone - which when not used correctly worsens…Read More

What are the possible home treatments for folliculitis?

Home Treatment doesn't work on folliculitis! In fact, it may worsen your condition too. Never self-medicate by using kitchen ingredients or any store-bought products in…Read More

Best home remedies for melasma

Home remedies don’t work on melasma! In fact, it may worsen your condition too. Never self-medicate by using kitchen ingredients or any store-bought products in…Read More

Which is the best moisturizer for dry skin?

When it comes to skin, one product doesn’t fit all. Each skin is unique and so is yours! The moisturizer which works best on your…Read More

Which is the best shampoo for frizzy hair?

When it comes to hair and skin, one product doesn’t fit all. Each hair is unique and so is yours! The shampoo which works best…Read More

Skin Questionnaire

Will my information be shared with anyone else?

No, it won't be! Your photos and personal details are privacy protected on CureSkin App. Your personal information is to help our Dermatologists assess and…Read More

Why do you require my details?

Your medical history and other details help our Dermatologist to prepare a customized treatment plan that suit your unique needs accurately.Read More

Treatment Plan (Before, During, After)

Can I talk to the dermatologist?

You can chat with your skin advisor anyday, anytime between 9 AM to 12AM and discuss about your skin and hair concerns. Depending on your…Read More

What after my treatment ends?

Once your concern gets solved, your dermatologist will suggest a maintenance routine with certain products ensuring that your skin/hair remains healthy for the long term…Read More

Can I buy the prescribed products from outside?

It is advised to buy prescribed products from CureSkin for best results. ✔ CureSkin Products comes with the guarantee of expert Dermatologists.✔ You can avoid…Read More

What will my treatment kit include?

A typical CureSkin Skin Kit contains a combination of 4 products: 1. Cleansing Agent: Helps clean your skin gently.2. Sun Protection Cream: Helps avoid sun…Read More

How do I get treatment for more than 1 skin condition?

Skin cure is a step-by-step process. CureSkin treats one skin issue at a time. Your doctor on CureSkin will treat your different concern one step…Read More

Can I consult Dermatologist regarding my treatment plan?

Your treatment plan is carefully curated by one of our Dermatologist after analysing your skin/hair concerns to ensure good improvement. Regular follow-ups are done by…Read More

I don’t have any serious skin or hair issues yet, can I still go for the treatment?

Yes, even if you don’t have a particular skin or hair problem, you can get a personalised hair / skin care regimen that suits your…Read More