Heallo and Heallo Skin Expert Refer to a Set of Online Services Operated and Managed by Heallo Inc and Heallo India Llp.
We Facilitate a Variety of Online Products and Services Enabled by Telephone, Internet, Online Messaging, Online Chat, Smartphone Apps and Other Methods (“services”).
Collectively, all of these sites and apps and the services offered through them will be referred to in this document hereafter by the terms “app”. These terms form an agreement between you (“user”, “i”) and the app. By using this app, it is implied that you accept to be bound by all the terms and conditions.
We reserve the right to change the terms and conditions of this user agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. You understand that the terms May be revised from time to time, and you understand and agree that you are bound by such terms till you access this app. If you have any queries about the terms and conditions of this agreement or have any complaints, comments on or about the app, please email us at info@heallo. Ai.
By using our app, you hereby consent to our terms, as detailed below.
✔ All the information on this app is published in good faith and for general information purpose only.
✔ We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this app, is strictly at your own risk.
✔ We will not be liable for any losses and/or damages in connection with the use of our website.
✔ From our app, you can visit or open other apps or websites by following hyperlinks to such external sites.
✔ The website provides content from other internet websites, apps or resources and while we try to ensure that material included on the app is correct, reputable and of high quality, we shall not be held liable or responsible if this is not the case.
✔ We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the website.
Please be aware that when you leave our app, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the “privacy policies” of these sites as well as their “terms of service” before engaging in any business or uploading any information. If you require any more information or have any questions about our app’s terms of service, please feel free to contact us by email at info@Heallo.ai.
Eligibility to use
✔ Use of the Website is available only to persons who can form legally binding contracts under applicable law.
✔ Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 are not eligible to use the App.
✔ We reserve the right to terminate your membership and refuse to provide you with access to the App at our sole discretion.
✔ The App is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever.
✔ If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.
✔ We make no representation that any products or services referred to in the materials on this App are appropriate for use, or available outside India.
✔ Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable.
In order to use the App, you must register for an account with us (“Account”). You represent and warrant that the registration and any Account-related information you provide is accurate and will be kept up-to-date. You alone are responsible for any and all activity that occurs in the Website through your Account, and you agree to immediately notify us upon becoming aware of any unauthorized use of your Account or any other breach of security related to the Website.
The App is owned and provided by us. You are granted a limited, revocable, non-transferable, non-exclusive license to use the App on computers, smart phones or other mobile devices that you own or control. We can terminate this license at any time and with or without any reason. The App’s layout, content, graphics, photographs, images, audio, video, processes, trademarks, service marks, trade names and other information including, without limitation, the “look and feel” of the App (“Content”) contained in the Website are proprietary to us, our affiliates and/or third-party licensors. The Content is protected by Indian and international copyright and trademark laws, and you may not modify, copy, reproduce, publish, post, transmit, distribute, display, perform, create derivative works from, transfer or sell any Content. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our explicit permission . All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by us or our licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.
Intent of App
The material and information available on this App is intended for informational purposes only, and does not constitute health or other advice nor should it replace consultations with qualified medical or other relevant professionals in your jurisdiction. Do not use this app or any of our services for emergency medical needs. You understand that, in case of a medical emergency, you must consult a qualified medical provider or other relevant professionals in your jurisdiction. Please consult a healthcare professional or other advisor for specific recommendations about your condition. We do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by any professional through the Site, employees, others appearing on the Site at our invitation, or other visitors to the Site is solely at the user’s own risk.
THIS APP IS NOT INTENDED TO BE USED TO:
✔ Treat a medical emergency or medical condition.
✔ Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided.
✔ Information or advice provided on the App by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment.
✔ Nothing transmitted to or from this App constitutes the establishment of a doctor-patient relationship between you and any professional providing information or advice through the site.
✔ The site is not intended to diagnose a medical condition.
Though we have taken precaution to provide accurate data and information, we cannot and do not monitor post’s by the professionals registered on this website as the content is posted in real time and not reviewed by us prior to posting. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment. The user shall always seek the advice of an attorney, physician, financial professional or such other professional within the user’s jurisdiction with any questions regarding a legal, medical or financial condition. Never disregard professional legal, medical or financial advice or delay in seeking it because of information provided by a professional through the Site. The information made available on this App changes rapidly and therefore, some of the information may be out of date. You agree to bear all risk associated with the use of or reliance on any such information, and release and hold us harmless from cause of action that may arise in connection with your reliance on information contained in this App.
You understand and agree that we do not regularly review the posts on the App and the views expressed therein are those of the posters and do not necessarily reflect those of the owners, managers, directors, employees, agents, partners, advertisers or affiliates of Heallo. We assume no responsibility for the posts or the information contained therein, nor do we make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at the user’s own risk.
You understand that by using this App or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, we and our affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
* License, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the App;
* Modify, translate, adapt, merge, make derivative works of, disassemble, decompile or reverse engineer any part of the App;
* Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
* Access or use the App in order to build a similar or competitive product or service;
* Remove or destroy any copyright notices or other proprietary markings contained in the App;
* Use the App to upload or distribute any (or any links to) computer viruses, worms, malicious code or any software intended to damage or alter a computer system or data;
* Disrupt, disable, overburden, impair or otherwise interfere with the operation of the Website or the servers or networks connected to the App, or violate the regulations, policies or procedures of such servers and networks;
* Attempt to gain unauthorized access to the App or other computer systems or networks connected to the App, through password mining or any other means;
* Use the App to harvest or otherwise collect or store any information for purposes other than those designed and implemented by us.
* Interfere with another User’s use and enjoyment of the Website;
* Impersonate any person or entity; falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that we endorse you, your website, your business or any statement you make, or present false information about the Website or use the Website to upload or share any content that: infringes any patent, trade-mark, trade secret, copyright or other proprietary or privacy rights of any party; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource including the Website; is unlawful, harmful, threatening, blasphemous, abusive, harassing, tortuous, defamatory, vulgar, obscene, paedophilic , pornographic, libellous, invasive of another’s privacy, hateful, racially, ethnically, relating or encouraging money laundering or gambling, or otherwise objectionable;
* Constitutes unsolicited or unauthorized advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes” or any other form of duplicative or unsolicited messages, whether commercial or otherwise or Violates any law, regulation or contractual obligations.
* Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. Encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
We reserve the right (but have no obligation) to review any content that you upload to the Website. We may remove any content that violates the Code of Conduct, and suspend or terminate your Account at any time for any reason in our sole discretion with or without notice to you. If any complaint is received against a user to the effect he/she has used the website for the above purposes, then upon receiving such complaint we will delete any inappropriate posts as quickly as possible; however, the submissions are generally posted in real-time and are not reviewed by us before they are posted to the Site. We reserve the right to terminate the account in question. We also reserve the right to initiate legal action against you.
For the purposes of this Agreement, the term Platform shall include the app, web application, native mobile application, website wherein the channel of communication involves email, phone, video, chat, sms as well as notifications. You are prohibited from violating or attempting to violate the security of the App by: Accessing data not intended for you or logging onto a server or an account which you are not authorized to access; Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, ‘flooding,’ ‘spamming’, ‘mail bombing’ or ‘crashing; Sending unsolicited email, including promotions and/or advertising of products or services; or Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this App.
When you visit the App or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. When you submit your phone number along with your address or to request our call back, you consent to receive calls on that number for communication related to your order/request and other site related communication.
THE PLATFORM USER
The App is accessible to visitors/non-registered user, registered users and registered medical practitioners. “Registered User” are users who have downloaded the app by providing certain mandatory Information and use the website by username and password generated at the time of registration. Non-Registered User” is a user who has not registered and may have limited access to the information provided by App. “Registered Medical Practitioner” or “RMP” are qualified Doctors registered with their State Council or Medical Council of India or any other authorised body involved in registration of Doctors and regulating their practise. RMP can provide following service: Registered Users can book tele-consultation with RMP using platform. RMP can provide information to the query raised by Registered Users. Registered User can consult RMP privately. RMP can publish health related information on website for the general use of Registered User. Registered User, Non-Registered User and RMP are collectively referred to as “USERS”.
USE OF THE APP
Use by all Users (Registered, Non-Registered User and RMP) You will use the Website only for purpose and manner in compliance with all applicable Indian Laws and Agreement. ANY USE OTHER THAN THE INTENDED PURPOSE SHALL RESULT IN TERMINATION OF YOUR ACCESS. You understand that as part of Your registration process as well as in course of Your use of the Website to impart knowledge and other promotional offer regarding the service you have opted for, You may receive SMS messages, phone call and e-mail from Heallo on Your registered mobile number and e-mail id. It is your responsibility to ensure that You provide the correct number and e-mail id for the transaction You wish to enter into. Further, Heallo may also send notifications and reminders to You with respect to appointments scheduled by You for the features that You may be using on the Website. You hereby consent to receive such messages, phone call and e-mail from Heallo
ROLE OF HEALLO
Heallos role is limited to a) providing a medium for hosting and publishing User Content and RMP Content b) providing a medium for Registered Users to raise health related questions and RMP’s to provide preliminary and generic information to the questions c) providing a medium for private interaction between Registered User and RMP d) providing a medium to find RMPs based on Registered User’s inputs and RMP profiles created by RMPs themselves and e) facilitating collection and disbursal of consultation fee of RMPs. Heallo role is that of an ‘intermediary’ as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, Heallo has no responsibility and / or liability in respect of the content and transactions on the Website including any User Content or RMP Content , information provided by RMPs, interactions between RMPs and Users. Heallo does not have the obligation to pre-screen or monitor User Content or RMP Content at any time. However Heallo may in its discretion elect to monitor any User Content or RMP Content and remove any User Content and RMP Content from the Website if it determines that such Content is in violation of this Agreement or any applicable law and best practices. Where Heallo removes any such Content from the Website, Heallo will make reasonable efforts to inform the User or RMP who had posted. Such actions do not in manner negate or dilute Heallo’s position as an intermediary or impose any liability on Heallo with respect to User Content and/or RMP Content. If Heallo suspects any illegal, wrongful or fraudulent activity on the Website by any Registered User or RMP, Heallo shall inform the relevant government or law enforcement authorities. Heallo will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities. Heallo does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.
LINKS TO THIRD PARTY WEBSITES
The App, User Content RMP Content and the Heallo Content are protected by applicable intellectual property laws.Heallo Rights to the Website and Heallo Content All intellectual property associated with Website, any software, techniques and processes used in connection with the Website, belongs exclusively to Heallo or its licensors. By using the website User is not granted any rights impliedly or expressly. Heallo and/or its licensors own all proprietary rights with respect to names and trademarks contained on the Website. The name, “Heallo” is the trademark and copyright (or any other intellectual property right) of Heallo and/or its licensors. Any use of the trademarks or copyright, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of Heallo and may be actionable under the applicable laws. Except as stated otherwise in this Agreement all Heallo Content (including all intellectual property rights to such content) is owned exclusively by Heallo and/or its licensors. When you use the App in accordance with this Agreement, a limited royalty-free right is granted to you by Heallo to use Heallo Content for personal and non-commercial use in India for the time that You are either a Registered User or an RMP or for the time that You make use of the Website, whichever is less. Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on You any license to intellectual property rights, whether by estoppel, implication, or otherwise. Unless expressly authorized by Heallo, You agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Heallo Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership. Rights in User Content And RMP Content All the rights including intellectual property right with respect to user content is vested with User. You hereby grant Heallo perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content (in case You are a Registered User) or RMP Content (in case You are a RMP) including the right to copy, distribute, display, reproduce, modify, adapt, the User Content or RMP Content, as the case may me, and create derivate works of the User Content or RMP Content, as the case may be.
You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on the Website will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank or other payment wallet service providers that may be used and not taken by us. We will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. We and our associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. We and our associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions in accordance with applicable laws.
Refusal of Service
We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part or function thereof) with or without notice if a computer virus, bug, or other technical problem corrupts the security, or for proper administration of the service.
This User Agreement is effective unless and until terminated by either you or us. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to us. Upon any termination of the User Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for any service already ordered from the Website or affect any liability that may have arisen under the User Agreement.
Jurisdiction, Mediation & Arbitration
We hope that any dispute will be resolved amicably by Mediation between both the parties. Failing which, the dispute will be subject to arbitration in Bangalore in English under the Arbitration and Conciliation Act, 1996. Each party to arbitration shall bear its own cost. You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Bangalore.
Cancellation and Refund Policy
In exceptional cases, if you believe that you are not satisfied by the consultation or that certain terms are violated, you can discuss that in the chat window inside your app or email email@example.com. Whether a refund is provided is solely based on the company’s discretion. All such grievances and refund requests must be submitted within 7 days of the payment.
Entire Agreement & Severability