Our commitment is to ensure a satisfactory experience for all our customers. We provide a comprehensive refund policy under specific conditions to instill confidence in our treatments. Please review the details of our refund policy below.
A full refund is only applicable when a refund request is placed within 7 (seven) days from the date of delivery, subject to the conditions mentioned in this section.
Refund requests will be entertained under the following circumstances.
Receipt of incorrect products.
Missing products in the order.
Receipt of damaged products.
Receipt of product(s) past their expiry date.
For any exceptional circumstances other than those listed above, refund requests will be processed only on a case-to-case basis when any amicable resolution is not reached and at the discretion of the Company.
To initiate a refund, users are required to submit a ticket or express their concerns through the HELP section in the app.
Users must include relevant photos as part of their documentation.
In case of missing products, a photo of the entire order as received should be submitted. We will review our internal pre-dispatch packing-videos to ascertain whether all the products were packed. The refund or replacement will be processed accordingly.
Non-Defective Returns:
In unique situations where you have received a non-defective package but wish to proceed with a return, the company reserves the right to decide whether to accept the return.
If the return reason is accepted, the user is responsible for sending the package themselves, ensuring the Treatment Kit/products are in their original completely sealed condition.
The refund process will commence upon receipt of the Treatment Kit/products, and a thorough seal check has been conducted.
The refund will be completed within 5-7 working days after receipt of the Treatment kit/ product and the quality checks are passed.
How to raise a ticket for a refund.
You can check in the HELP section to raise the concern with the appropriate reason.
You can also raise a request through email: orders@cureskin.com
You can also call on 080-47185967.
Cancellations can be made within 24 hours of placing the order. Beyond this period, the cancellation request will not be guaranteed.
To cancel your order, you can select the order please contact our customer support team through the HELP section on the app or the email: orders@cureskin.com
Clearly state your intention to cancel, along with relevant order details. This can be added to the Ticket raised or to the email.
If the order was successfully canceled, refund will be completed within 5-7 working days after the cancellation.
A return policy is applicable in-case the customer wants to return an unopened and undamaged order.
The customer is responsible for returning the unopened and undamaged kit/order.
Return shipping costs will be borne by the customer.
Refunds will be completed within 5-7 days after the returned order is received and inspected for any damage or product usage.
Please share the OTP only when the delivery partner reaches you.
Please do not accept orders if tampered.
Your satisfaction is important to us, and we strive to address your concerns promptly and equitably. Should you have any questions or require additional clarification, please do not hesitate to contact our customer support team through the above mentioned means.
