FAQs (Frequently Asked Questions)
Answers to all usual questions asked about CureSkin App products, services and company!
How CureSkin Works
Who are the Dermatologists working with CureSkin?
We work with skin experts, dermatologists who we trust to provide you with the best skin and hair care solution.
How can the Dermatologist suggest treatment without seeing me in person?
Answering a few questions on your medical history and uploading clear photos on the App…
Why choose CureSkin?
With CureSkin App, you can easily get the dermatologist-driven skin & hair care. 6 Reasons To Choose CureSkin:
What does CureSkin App do?
With just your photo, AI-powered Cureskin App home delivers you customised treatment kit curated by Expert Dermatologists after carefully analysing skin type and conditions.
How does CureSkin treat my skin with just a photo?
Once you upload your photo on CureSkin App,
1. Our smart AI detects your skin’s health, skin conditions like acne, dark…
Payments and Refund
What if I don't see any results?
Your treatment plan is carefully curated by a Dermatologist to ensure 100% noticeable improvements.
Orders
What happens after I place my order?
Once you order your regimen, CureSkin Dermatologist will carefully look at your photos and details to review..
I haven't received my order yet, what should I do?
Your order will be delivered anywhere between 2-4 days once the order is placed.
How many days does it take for my order to get delivered?
It takes around 4-5 days for your order to get delivered.
Treatment Plan (Before, during, after)
Can I buy the prescribed products from outside?
It is advised to buy prescribed products from CureSkin for best results.
What after my treatment ends?
Once your concern gets solved, your dermatologist will suggest a maintenance routine with certain products ..
Can I talk to the dermatologist?
You can chat with your skin advisor anyday, anytime between 9 AM to 12 AM and discuss about your skin and hair concerns.
Can I consult Dermatologist regarding my treatment plan?
Your treatment plan is carefully curated by one of our Dermatologist after analysing your skin/hair concerns to ensure good improvement.
How do I get treatment for more than 1 skin condition?
What will my treatment kit include?
A typical CureSkin Skin Kit contains a combination of 4 products:
Skin Conditions
How to remove pimples naturally and permanently?
Natural remedies don’t work on pimples! In fact, it may worsen your condition too
Can fungal skin infections be cured naturally at home?
NO! Fungal skin infections need serious medical attention
How does blackhead removal mask work?
Usually, blackheads removal mask works by unclogging pores, absorbing excess oils, detoxifying, exfoliating dead skin cells to leave behind clean dirt-free skin.
What are the home remedies for whiteheads?
Home remedies don’t work on whiteheads! In fact, it may worsen your condition too.
Which is the best shampoo for frizzy hair?
When it comes to hair and skin, one product doesn’t fit all. Each hair is unique and so is yours!
Which is the best moisturizer for dry skin?
When it comes to skin, one product doesn’t fit all. Each skin is unique and so is yours!
Best home remedies for melasma
Home remedies don’t work on melasma! In fact, it may worsen your condition too.
What are the possible home treatments for folliculitis?
Home Treatment doesn’t work on folliculitis! In fact, it may worsen your condition too.
Does hyperpigmentation cream have side-effect?
Depends on the kind of hyperpigmentation cream you’re using.
Name one best soap for skin problems.
When it comes to skin, one product doesn’t fit all. Each skin is unique and so is yours!
List of home remedies for acne scars
Home remedies don’t work on acne scars! In fact, it may worsen your condition too.
How to treat dandruff at home?
Home remedies usually don’t work on dandruff! Sometimes, it may worsen your condition too.
Which is the best shampoo for hair fall?
When it comes to hair and skin, one product doesn’t fit all. Each hair is unique and so is yours!
What skin conditions do you treat?
CureSkin treats all your skin and hair problems, which can be solved by the usage of oral medications, medicated ointments and prescription creams
What skin conditions do you not treat?
CureSkin does not treat conditions that require surgical intervention or cosmetic procedures.
I don't have any serious skin or hair issues yet, can I still go for the treatment?
Yes, even if you don’t have a particular skin or hair problem, you can get a personalised hair / skin care regimen that suits your skin type to maintain a healthy skin and hair.
Skin Questionaire
Why do you require my details?
Your medical history and other details help our Dermatologist to prepare a customized treatment plan that suit your unique needs accurately.
Will my information be shared with anyone else?
No, it won’t be! Your photos and personal details are privacy protected on CureSkin App.
About My Pictures
Is it safe to upload my pictures on the CureSkin App?
Yes, your photos are kept 100% safe & confidential. It is solely for the doctor to analyse and assess your skin/hair conditions and to track your progress with the treatment.
Do I have to upload photos of my condition?
Yes, CureSkin Dermatologist needs to see your photos to understand, diagnose and treat your conditions with just the right treatment kit that suit your unique needs.
Will my photos be shared on the internet or with anyone else?
No, it won’t be! You photos will be viewed only by CureSkin Dermatologist to provide you the right treatment.
Can I upload my selfie?
No, clarity and focus on selfies can vary. Take photos from your back camera to help our doctors to see your
How should I look in my photo?
Please take a photo of your face with no makeup, no skin care products on it! It should just be your face, simple and clean.
Emergencies
What if I face adverse reaction to the treatment?
CureSkin Hair and Skin Products are 100% safe if used under the guidance of your Dermatologist.
I am pregnant, can I take/continue the treatment?
Pause your regimen immediately! Inform Skin Advisors about your situation on chat.
I am unwell, should I continue my treatment?
Stop all your treatment immediately if you’ve fallen sick!
